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Tips to Surviving an ISP Outage

By Char

Where we live we have two choices when it comes to Internet service – Adelphia for cable (supposedly high speed) and Dial-up (dirt slow at that). Adelphia is known for its inconsistency, frequent outages, and sub-par customer service and as a small business owner I have learned some techniques for dealing with this.

1. Have a backup ISP. I keep a barebones Earthlink dial-up account just in case the cable goes out and I have to get online. Yes, it is slow, but slow is better than nothing at all.

2. Have a back up location. You know that great coffee spot down the road or your local library? Take a field trip. Stake out a few good back up locations and test them out with your laptop. At least you can get something done. You may even find it works well for generating new ideas and staying on task.

3. Have a secondary email account. If your main email has a “GLOBAL OUTAGE” like Adelphia experienced earlier this week, you can always reroute some of your email to the other account. It may take being proactive on your part, but it can be done. You can use a webmail program like Mail2Web to grab your email when working on a back up connection or back up location.

4. Use the phone. If you are expecting an important document or email from a client, call them and let them know what is going on. Have your clients send things to your alternate email and follow up with a phone call. This is a good technique even when your ISP is on the ball.

5. Patience. This is the hardest one. When my ISP has a service or just an email outage, I feel betrayed, isolated, and grouchy. Sometimes the only thing you can do is be patient and use old fashioned pen and paper to get some of your work done.

I know we have all been there before and Adelphia’s recent antics are definitely testing peoples’ patience. Have anything to add to this list? Leave us a comment.



[...], a new find this week, has a great set of tip on what to do if your ISP craps out for a while, Batelco users take note… [...]


Good points. BTW…you mentioned having a backup Earthlink dial up account. I have earthlink for dsl and one of the nice things is that you get free dial up account also. You can use the dial up if you are traveling & don’t have a hotspot, or if your dsl goes down (mine hasn’t, but nice to know). You also get free dial up with their cable & satellite i think.

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